From: route@monster.com
Sent: Friday, April 29, 2016 3:25 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: osp engineer
This resume has been forwarded to
you at the request of Monster User xapeix03
|
|||||||
|
|||||||
|
|
|
||||||
|
||||||
|
Ryan Miller 1739 Carleton
Ct Redwood City,
CA 94061, California, US Mobile Phone:
650-701-7936 E-mail:
ryanmiller1979@gmail.com OBJECTIVE
WORK
EXPERIENCE Lead
Provisioning Design Engineer March 2012 –August
2012 Crystal
Equation on behalf of AT&T HSSD Ethernet Services | San Ramon, CA Telecommunications
Services Provide
support for BVOIP & Ethernet services, specifically in the LSR, CSR, ASR
and LNP. Responsible for scheduling and tracking orders for critical due
dates. Coordinate firm order commitment dates, services commitments and
technical support for both prior to and after turn up of services. Coordinate
with Order Specialist to ensure proper circuit design and issuance of order.
Provide and Track daily reports for tracking order status and responsible
confirming correct jeopardy codes on orders. Ensuring accuracy of information
provided and the ability to escalate for missing information and components Capacity
Manager Layer 2/3 Engineering August 2011 -
March 2012 Crystal
Equation on behalf of AT&T Services | San Ramon, CA Telecommunications
Services Layer 2
Ethernet Capacity Manager supporting OPTEMAN and IPAG network elements. Point
of Contact (POC) on capacity/capability questions for these networks and
network elements; analyzes guidelines and monitors transport network
utilization and network elements to develop site specific optimization
solutions and analyzes capacity levels and consumption. Initiates timely
routine and Project Approval Letter (PAL) driven network augments to manage
network exhaust and development. Partners/collaborates with key stakeholders
such as; Transport L1CM, Network Planning, Network Engrg Implementation,
Sales Support, Project/Program Mgmt, Network Ops (CSDC, LFO, NRC etc), and
OSP as necessary Completed moderately complex work within
discipline/specialty area. Contributed to the development of concepts, methods
and techniques utilized by the team. Expanded technical knowledge of Austin,
Waco and Houston and was responsible for efficiently and effectively managing
workload assigned. Project Managed responsibilities included new and/or
growth requirements for both hardware and circuit build. Have sound
understanding of ATT Organizations technologies/systems/procedures in order
to track, monitor and verify completion of new equipment builds to NVT on
specified equipment. Expanded technical knowledge through exposure and
continuous learning. Solved problems by independently applying judgment to
established analysis and standard approaches. Integrated/Evaluated multiple
factors to develop creative practical solutions; Supported technical
initiatives normally as part of larger projects; contributed to milestone
project completions. Working knowledge of Provisioning and Monitoring
systems: TIRKS, IDIS, CANOPI. Working knowledge of capacity management tools:
Mech CLLI, WBCM, INSIGHT, Microsoft suite, understand and interpret data
using these various Capacity Management tools. Working knowledge of Financial
(capital and Expense) concepts and an understanding of project initiation and
tracking tools: CFAS, EHB, Sweettooth, NEMA, JAM, VIPS etc. Transport
Provisioning Engineer January 2010 -
May 2011 Glotel on
behalf of AT&T Mobility | Pleasanton, CA Telecommunications
Services Issue ASRs
(Access Service Request) using VFO (Virtual Front Office/LEC web tools.
Process all ASRs, provide Firm Order Confirmations (FOC's) and Design Layout
Reports (DLR's) and complete ASR process. Complete all required database
inputs and issue work order tickets to various teams. Track and coordinate
LEC CNR (Customer Not Ready) issues and launch deadlines for New Site Builds
and new carriers. Issue MTSO, UNI, and EVC orders for Ethernet for AT&T
West CPDO. Escalate as required to ensure timely delivery of required
transport Specific Qualifications. Creating/Updating Granite/Xing and Granite
Works circuit paths and segments. Full Knowledge of DS1, DS3, OC 3/12/48 type
circuits, as well as MPLS, and Private Line DS1/DS3 and ETTCS (Ethernet to
cell site) which included ordering all components are Ethernet. Knowledge of
IP Networks, Transport, Edge/Core Routers, CISCO, Legacy T Networks, AT&T
Mobility Data Network Access
Provisioner April 2009 -
December 2009 Healy & Co
| San Ramon, CA Telecommunications
Services Initiate and
manage Access Service Request (ASR) for wireless trunks and transport
facilities (DS0/DS1/DS3 and cell sites) for T-Mobile West Region with
multiple Local Exchange Carriers (LEC), Wireless Carriers, Competitive Local
Exchange Carries (CLEC), Local Exchange Carriers, and Long-haul Carriers.
Build circuit segments and attached to Paths in Granite/Xng. Updated work
order statuses in T-Mobile's Homer and TCATS systems. Transport
Engineering Coordinator February 2008
- June 2009 Healy &
Co/T-Mobile USA | San Ramon, CA Telecommunications
Services Providing
mobile to mobile intercarrier coordination. Performing optimization planning
and implementation. Facilitate all traffic engineering work orders, transport
work orders, and escalate as necessary. Generate and track Work Orders.
Generate Cut Sheets and update as necessary. Monthly forecasting reports
generated. Update and track quality metrics on a weekly basis. Host
daily/weekly status calls as necessary. In continual contact with clients
regarding the status of orders. Provisioning
Coordinator July 2007 -
January 2008 Ooma, Inc |
Palo Alto, CA Telecommunications
Services Prepare and
submit provisioning orders to Local Exchange Carriers(LEC’s). Add service
features, changes and disconnect orders. Maintain, support and update auto
attendant process and scripts. Coordinate new services and installation dates
with ooma’s customers and affiliates. Ensure that all client milestones and
deliverables are met in a timely manner, including time sensitive. Provide
support for service issues; respond to client inquiries; provide direction on
troubleshooting procedures with newly installed services. Coordinate closely
with ooma’s customer service dept in providing the customer LEC information
and documentation. Maintain and update internal tracking databases. Work
closely with ooma’s vendors in supporting established contractual agreements
and order processes, i.e. XO trouble ticket process; 3PV eLOA process and
agreements, etc. Maintain the toll free database. Support the development of
the number portability project. Lastly, support the ongoing design of the OSS
Console and database lookup. Dispatcher/Call-Taker October 2005 -
January 2007 American
Medical Response | Burlingame, CA Healthcare
Services Dispatched
Paramedics, EMT's, and RN's to both non emergency and emergency incidents. I
was also a Call Taker and took emergency/non emergency calls from
convalescent/acute hospitals to set up ambulance transports to other
facilities. Trained new employees on process and procedures. Advanced
Services Dispatcher March 2002 -
October 2005 Comcast
Communications | San Francisco, CA Telecommunications
Services Utilize Mobile
Radio to dispatch service technicians, installers, and other technical
employees to remedy service problems. Provide information to field employees
regarding work order, customer information, and outages. Communicate with
call centers regarding location of technicians, estimated times of arrivals,
etc. Monitor field for safety and productivity and follow up as appropriate.
Monitor dispatch message list from the call centers and follow up as
appropriate. Monitor system for problems such as outages and system performance
to verify that all channels are on the air and clear. Compile schedules,
assign and print work orders. Utilize database to review customer account
information and imput appropriate data regarding reschedule dates, service
changes, and trouble call information. Close work orders by verifying all
info, box converter info, and reporting errors. Circuit
Provisioning Coordinator March 2001 -
August 2001 Metromedia
Fiber Networks | San Jose, CA Telecommunications
Services Act as a
coordinator between AboveNet, PAIX Employees and Carriers. Ensured that
the database is accurate, and the circuits are installed on time. Issued
price quote requests to vendors. Maintained accurate circuit inventory
records. Processed and monitored new and existing orders to completion.
Developed and maintained a positive working relationship with Internal as
well as External Customers. Called and obtained information from vendors and
internal customers to push orders to completion. Organized and scheduled
testing of circuits. Obtained DLR, FLR's, and CLR on orders for Engineering.
Obtained and maintained all contracts and customer documentation, and lastly,
maintained documentation in customer folders Circuit
Provisioner October 2000 -
March 2001 Nextlink/XO
Communications | Fremont, CA Telecommunications
Services Building
orders in database and observing the timeframes established by the National
Provisioning Team. Issuing the LSR/ASR if applicable to Bell or CLEC.
Track down FOC information and updated all databases with appropriate dates
and remarks. Communicate with all parties involved on an order to
insure consistency of information. Process local number portability and
NPAC subscriptions through national database EDUCATION High School or
equivalent, Foothill
Community College | Los Altos Hills, CA High School or
equivalent, 0 - June 1997 Woodside High
School | Woodside, CA SKILLS
LANGUAGES
|
|
|
||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Languages: |
Languages |
Proficiency Level |
|
English |
Fluent |
|
|
Spanish |
Advanced |
|
|
|